We have grown to become one of the largest online retailers of mobility aids in the UK. Not only are our life changing mobility aids manufactured to the highest specifications, they are unbeaten on price. We put an emphasis on our aftercare support, because we know how important your mobility aid is to you. 

Most of our products are airline friendly and we can supply all necessary specifications and documents that you may need to pass onto the airline. We highly recommend contacting your airline’s special services weeks prior to flying to book the item in. If you are unsure whether you can take an item on an airplane, please contact our customer service team and we will assist you.

Our website has an easy to use and secure shopping basket system which makes it simple for you to order online. Once you have selected the items you’d like to order, you can choose to pay with your Bitcoin, Bank Transfer or PayPal (Friends and Family only). Please contact us via email to find out more information.

If you need to make any adjustments to your order, please contact us as soon as possible via email and we will try our best to assist you. If the order has already been dispatched, we are unable to make any changes.

We use selected national couriers to deliver our products. For our larger, heavier products such as electric wheelchairs and mobility scooters we use specialist freight handler DX. For our smaller, lighter goods such as manual wheelchairs and mobility walkers we use DPD. Tracking information is provided with all orders.

In the unfortunate event that your item arrives damaged, you must inform us within 48 hours of receiving your order to log the damages. Photos of the damage will be required.

If you wish to cancel your order, then we require for you to let us know within 60 minutes of making an order. Unfortunately, after this time we are unable to make any changes to your order before it is dispatched.

We hope that your new purchase meets all of your expectations, however if you are not totally satisfied with your product you need to notify us in writing or by telephone within 30 days from the receipt of the goods. Unfortunately after this time we’re unable to accept your return.

The customer is liable for return postage costs, including customs charges and taxes where applicable. We can arrange collection using our own courier, and due to the size and weight of our items we would strongly recommend this. Please contact us for more information.

If you’d like to return your item but you’ve discarded the packaging, provided you are still within the 30 day returns period we can provide you with spare packaging. The customer will be liable to pay for replacement packaging.

Your warranty becomes valid from the date that you product is delivered to you. All of our warranties are logged electronically, so once your order is delivered you do not have to worry about registering your warranty.

Our manufacturer warranty is non-transferable and is only registered to the original purchaser.

Whether your item is still covered under warranty or not, we can help you rectify the issue. Please contact a member of our customer service team who will ask a number of troubleshooting questions and endeavour to rectify the issue as soon as possible.

We can supply all spare parts as long as the product is a current Scooter Skate product. The majority of our parts are held in stock at our distribution warehouse which means they can be dispatched immediately. In some instances parts will have to be manufactured which can take longer.

We can supply all parts down to nuts and bolts, however due to the amount of parts available we ask you to contact us directly so we can identify the require part and quote you accordingly. Please contact us via email to order spares.

We do not recommend that you use an Electric Scooter if you’re over the weight limit. Electric Scooters are designed to work properly and safely up to a maximum weight – AKA ‘maximum load’. Usage beyond this weight (e.g. a 100kg rider with a 5kg backpack riding an Electric Scooter rated to carry up to 100kg) can be hazardous and void the warranty, while increasing wear and tear on important components.

*Please check the specification table for the maximum weight/load. 

All of our Electric Scooter and Electric Bikes use Lithium-Ion Batteries. We recommend you always keeps your batteries charged above 80% in order to maximise the life of your battery!

Yes, all of our Electric Scooter and Electric bikes come equipped with batteries. Additional batteries are available upon request.

No, your Electric Scooter will be delivered fully assembled. You will just have to put in a few screws. Tools and an easy to use guide will be provided in the box!